Ayuntamiento de La Laguna Accessibility Statement
Ayuntamiento de La Laguna is committed to making this website accessible to everyone, regardless of their technical, cognitive, or physical abilities.
Commitment
Ayuntamiento de La Laguna has committed to making this website accessible in accordance with Royal Decree 1112/2018, dated September 7, on the accessibility of public sector websites and mobile applications, which transposes Directive (EU) 2016/2102. The applicable technical requirements are those of the EN 301 549 standard, which are equivalent to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
Compliance Status
This website is Parcialmente conforme
Conformity refers to compliance with the requirements of the UNE-EN 301 549:2019 V2.1.2 standard, taking into account the exceptions set forth in Royal Decree 1112/2018.
Inaccessible content
The content listed below is not accessible for the reasons indicated, in accordance with the classification set forth in the Annex to Royal Decree 1112/2018.
a) Noncompliance with Royal Decree 1112/2018
- Los mapas interactivos basados en Leaflet no ofrecen todavía navegación completa por teclado (WCAG 2.1.1 A). Estamos trabajando en una alternativa textual accesible.
- Algunas imágenes decorativas subidas por ciudadanos pueden carecer de texto alternativo hasta ser moderadas (WCAG 1.1.1 A).
b) Disproportionate burden
No claim has been made that any content on this website imposes a disproportionate burden.
c) The content does not fall within the scope of applicable law
No content on this website has been excluded on the grounds that it falls outside the scope of the law.
Preparing the statement
This statement was prepared through a technical self-assessment conducted by Ayuntamiento de La Laguna, using automated tools (axe-core, Lighthouse) and a manual review involving keyboard navigation and a screen reader.
- Audit Date: 07/08/2026
- Last revision of the statement: 07/08/2026
- Reference Standard: WCAG 2.2 AA · EN 301 549 · RD 1112/2018
Comments and Contact Information
If you encounter any accessibility issues on the website, or if you would like to request alternative information for a specific piece of content (for example, a map or a PDF), please contact us:
Email: sede@lalaguna.es
We are committed to responding within a maximum of 20 business days.
Application Procedure
Pursuant to Article 13 of Royal Decree 1112/2018, any person may file complaints regarding compliance with the accessibility requirements of this website, as well as requests for accessible information pertaining to content excluded from the scope of application or exempted due to a disproportionate burden. The request must specify the facts, the reasons, and the request, and must allow the requester to be identified.
Requests and complaints are recorded in accordance with Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations, and are responded to within twenty business days.
If the request or complaint is denied, if you disagree with the decision made, or if the response does not meet the required standards, you may file a grievance with the Accessibility Unit listed above, which will be resolved within two months.
Browser and Assistive Technology Compatibility
The website is designed to function properly with the latest versions of the major browsers and with the most common assistive technologies:
- Chrome, Firefox, Safari, Edge (the two most recent stable versions) on desktop and mobile.
- Screen readers: NVDA and JAWS (Windows), VoiceOver (macOS/iOS), TalkBack (Android).
- Zoom the browser to 200% without losing functionality. At narrow screen widths, some wide content still requires horizontal scrolling; these are detailed in the “Inaccessible Content” section.
- Keyboard navigation with a visible focus indicator, except for the content listed in the “Inaccessible Content” section.